Privacy Policy

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1. Information We Collect

  • Personal Information: Name, email address, phone number, and billing information when making donations
  • Technical Data: IP address, browser type, device information, and cookies
  • Usage Data: How you interact with our website, pages visited, and time spent
  • Communication Data: Preferences for receiving updates and newsletters
  • Payment Information: Credit card details (processed securely through third-party providers)

2. How We Use Your Information

  • To process and manage your donations
  • To send donation receipts and tax documents
  • To communicate project updates and newsletters
  • To improve our website and services
  • To comply with legal obligations
  • To analyze website traffic and usage patterns
  • To prevent fraud and ensure security

3. Data Storage and Security

  • All data is stored on secure servers with encryption
  • Regular security audits and updates are performed
  • Limited staff access to personal information
  • Data retention periods comply with legal requirements
  • Third-party service providers must meet our security standards
  • Immediate notification of any data breaches

4. Cookies and Tracking

  • Essential cookies for website functionality
  • Analytics cookies to understand user behavior
  • Third-party cookies for improved services
  • Option to disable non-essential cookies
  • Regular updates to cookie policy

5. Your Rights and Choices

  • Right to access your personal data
  • Right to correct inaccurate information
  • Right to delete your data (where applicable)
  • Right to withdraw consent for communications
  • Right to file a complaint with authorities
  • Option to remain anonymous for donations

6. Third-Party Services

  • Payment processors and their privacy policies
  • Analytics services and data collection
  • Email service providers
  • Cloud storage providers
  • Security service providers

7. International Data Transfers

  • Data may be processed in different countries
  • Compliance with international data protection laws
  • Safeguards for cross-border data transfers
  • Agreements with international service providers

8. Children's Privacy

  • No intentional collection of children's data
  • Parental consent required for users under 13
  • Immediate deletion of accidentally collected children's data
  • Special protections for young users

9. Updates to Privacy Policy

  • Regular reviews and updates of this policy
  • Notification of significant changes
  • Continued use constitutes acceptance of changes
  • Archive of previous versions available on request

This privacy policy was last updated on 02 July 2025. By using our website and services, you agree to the terms outlined in this privacy policy. For questions or concerns about your privacy, please contact our privacy officer at sultanbahucentre@hotmail.com or call +44 7867045373 during business hours.

For urgent privacy matters or to report a breach, please contact our dedicated privacy team immediately at sultanbahucentre@hotmail.com